Effective Date: March 31, 2026

Definitions In these Terms and Conditions, “Vaety“, “we“, “us“ and “our“ refer to Vaety s.a.r.l., the service provider. “Client“, “customer“, “you“ and “your“ refer to the individual or entity receiving services from Vaety.

1. Introduction

Welcome to Vaety. We curate intelligent spaces through personalized automation solutions that sense you, elevate your comfort, and simplify your daily life. Vaety s.a.r.l. is a limited liability company duly incorporated and registered under the laws of the Lebanese Republic.

• Registered Address: Badaro, Georges Katroux Street, Khanamerian building, 5th floor - Mazraa, plot no. 4916, section 13, Lebanon.

• Commercial Register #1035239.

• Ministry of Finance Tax #4123610.

Vaety operates in Lebanon and provides consultation, device installation, and automation services for spaces and businesses.

2. Scope of Services

Vaety offers personalized consultations, recommends suitable smart devices, coordinates their installation, and designs tailored automation flows. We do not manufacture or produce the devices installed and are not responsible for device manufacturing defects.

The Vaety experience It begins with an in-person consultation to understand the space and the client‘s lifestyle needs. It includes:

• Planning and evaluating automation possibilities.

• Researching and recommending devices.

• Issuing a detailed quotation.

• Coordinating and supervising installation.

• Purchasing devices on the client‘s behalf.

• Configuring and testing automations tailored to the space.

Each experience fee covers the installation and configuration of a limited number of solutions and devices. If the number of devices exceeds this limit, the additional devices will be included in the quotation as add-ons and may be subject to an extra charge.

3. Customer Obligations

Clients must ensure access to the installation site, provide necessary network or Wi-Fi connectivity, and disclose accurate information about the property‘s layout and usage needs. Clients also agree to grant Vaety administrative access to the automation platforms and devices installed, for the purpose of adjustments, troubleshooting, or service updates, as part of the service provided. Clients acknowledge and agree that Vaety may take photographs or videos of the installation area for quality assessment, project documentation, and marketing purposes, including but not limited to social media, websites, and promotional materials. Vaety commits to using such images respectfully and without disclosing any personal client information or sensitive details unless express written permission is obtained.

4. Device Purchases and Warranties

Devices are purchased by Vaety on behalf of the client. Invoices for purchased devices will be issued in the client‘s name, not in Vaety’s name. Devices are covered by their respective supplier or manufacturer warranties. Vaety assists with the coordination of warranty claims but does not bear responsibility for supplier decisions or device performance.

5. Payment Terms

Clients must pay the full cost of the recommended devices plus forty percent (40%) of the experience fee no later than seven (7) business days prior to the scheduled installation date to allow for procurement. On the scheduled installation day, the client shall pay thirty percent (30%) of the experience fee. Upon completion of the installation on-site, the client shall pay the remaining thirty percent (30%) of the experience fee.

Financial documentation, billing, and project invoicing are processed and issued through our Odoo management system. A final invoice will be issued following the completion of installation and full payment. Vaety+ coverage automatically begins from the date the final invoice is issued.

Accepted payment methods include cash, money transfer offices, and bank transfers. Details will be shared during the booking and invoice process.

Contracts, offers, and quotations provided by Vaety are valid for fourteen (14) calendar days from the issue date. The client must confirm acceptance within this period. Beyond this timeframe, the quotation is subject to reconfirmation by Vaety or may require reissuance due to changes in pricing or availability.

Any payment made beyond any specified deadline is subject to a five percent (5%) late fee after seven (7) calendar days from the due date.

6. Project Timeline and Process

Vaety follows a structured process to ensure quality, transparency, and timely execution:

1. Client Contact & Booking The client initiates contact and a site visit is scheduled. Official project communication, notifications, and updates will be conducted via email or our designated business management portal. Visits may not occur earlier than the next calendar day and must be scheduled within thirty (30) calendar days of initial inquiry.

2. Site Visit & Initial Assessment Vaety visits the site, evaluates needs, and provides a preliminary draft outlining anticipated solutions.

3. Client Alignment The client and Vaety collaborate to refine and finalize the project vision.

4. Quotation Issuance Vaety performs device sourcing and market research and provides a detailed quotation. Quotes are valid for fourteen (14) calendar days.

5. Quotation Confirmation & Payment Client approves the quotation by paying the full quoted amount required for procurement. Modifications after this point are only accepted before installation begins and may require rescheduling based on payment status and availability.

6. Procurement & Installation Scheduling Vaety procures devices and sets an installation date:

• Not earlier than five (5) business days from quotation payment.

• Not later than ten (10) business days, unless otherwise agreed.

• If an item is sourced from abroad, delivery and installation may extend up to sixty (60) days based on availability and shipping logistics.

7. Device Readiness & Reconfirmation Vaety confirms device readiness and reconfirms the scheduled installation.

8. Installation & Completion Installation is completed and the final invoice is issued.

9. Final Payment Client pays the remaining balance upon receiving the final invoice.

10. Vaety+ Activation Complimentary thirty (30) days Vaety+ service begins from the date of the final invoice.

Delays and Non-Responsiveness

• If either party contacts the other and receives no reply via official communication methods (email or business management portal) within fourteen (14) calendar days, the project is subject to automatic termination.

• Termination also applies when there is no communication regarding any major step, such as site visits, quotations, payments, installation, or setup.

7. After Installation Service

Every installation includes a thirty (30) day complimentary Vaety+ coverage offering free fine-tuning and minor adjustments. Vaety+ begins from the date the final invoice is issued. After this period, service visits or automation updates may incur additional fees. Extended Vaety+ plans for continuous service and priority support are available and optional. Plan details and pricing are available upon request and subject to change.

8. Refund and Return Policy

Vaety s.a.r.l. is dedicated to providing high-quality intelligent spaces and ensuring client satisfaction. However, due to the customized nature of our integration and automation services, our policy is strictly established as follows:

• No Refunds on Services: All experience, installation, and service fees are strictly non-refundable once payment is made or services are rendered. Vaety s.a.r.l. does not offer a cooling-off period or refunds for change of mind.

• No Device Sales or Returns: Clients explicitly acknowledge that Vaety s.a.r.l. is a service provider and does not directly sell, stock, or manufacture hardware or devices. Vaety acts solely as a procurement agent, purchasing devices on the client's behalf from third-party vendors. Consequently, Vaety cannot accept returns, issue refunds, or process direct exchanges for any physical hardware.

• Supplier and Reseller Policies: While Vaety aims to deliver the highest level of satisfaction and will assist in coordinating issues, any requests for device hardware exchanges, store credits, or returns rely entirely on the independent policies of the respective supplier, reseller, or retail shop from which the item was sourced. Vaety bears no responsibility for a supplier's refusal to honor an exchange or return.

• Manufacturer Warranties: Defective items remain covered under their respective factory or supplier warranties. Vaety will provide the client with the necessary supplier contact details and purchase receipts to help facilitate warranty claims, but the final outcome is subject entirely to the vendor‘s determination.

9. Limitations of Liability

Vaety is not liable for issues arising from device malfunctions, internet connectivity failures, electrical problems, or misuse by the client. Our service is designed to function optimally under standard operating conditions, and we are not responsible for external disruptions.

10. Cybersecurity, Website Use, and Device Protection Disclaimer

Vaety makes every effort to ensure that its website, content, and automation services are secure and updated. This includes advising clients on network security practices and installing devices using the latest available software versions at the time of installation.

Clients acknowledge and agree that:

• Vaety cannot guarantee that the website, its content, or any files obtained through it will be free of viruses, cyberattacks, or other harmful components.

• Vaety is not responsible for any damages caused by technological attacks, malware infections, or cybersecurity breaches affecting your access to or use of the website.

• Vaety is not liable for any cyberattacks, unauthorized access, or damages that may occur through third-party devices installed, despite best practices taken at the time of installation.

Clients are responsible for maintaining appropriate cybersecurity measures in their spaces and networks, including but not limited to the use of secure Wi-Fi passwords, firewall settings, antivirus software, and device firmware updates where applicable. Regular maintenance and software updates of installed devices following supplier guidelines after the installation completion are the client‘s responsibility.

Third-Party Platform Disclaimer Vaety’s website and online services are hosted on third-party platforms, including but not limited to Framer. While we strive to ensure a smooth online experience, we are not responsible for any downtime, cybersecurity breaches, data loss, or technical malfunctions originating from these third-party services. Clients acknowledge that use of the Vaety website is subject to the performance, availability, and security of such platforms, and Vaety disclaims any liability arising from platform-related issues beyond its control.

11. Privacy and Data Collection

Vaety s.a.r.l. is committed to the responsible collection, processing, and protection of personal data in accordance with applicable Lebanese legislation, including Law No. 81/2018 on Electronic Transactions and Personal Data. Vaety acts as the data controller for basic information necessary for providing consultation, installation, and support services through our website, Odoo management system, and direct service engagements. Customer information is treated with respect and confidentiality. We do not sell or misuse customer data. By engaging our services or using our website, you expressly acknowledge and consent to the collection and processing of your data as described.

12. Service Modifications

Vaety reserves the right to modify, refuse, or terminate services based on project feasibility, availability of recommended devices, or site suitability. Any significant changes will be communicated in advance.

13. Termination

Either party may terminate the service agreement with a written notice of fourteen (14) days. Termination also applies automatically if neither party responds within fourteen (14) calendar days to communications regarding essential stages of service such as consultation, quotation, payment, installation scheduling, or on-site setup. Upon termination, any devices purchased on behalf of the client must be fully paid by the client, regardless of project completion. Vaety will deliver all purchased devices to the client. Device returns, exchanges, or warranty claims are handled directly with the supplier. Vaety will provide the client with the necessary supplier contact information but is not responsible for supplier policies or decisions.

14. Force Majeure

Vaety shall not be held liable for any delay, failure, or disruption of service resulting from causes beyond its reasonable control, including but not limited to natural disasters, extreme weather, wars, strikes, governmental actions, power outages, internet service interruptions, or other unforeseen circumstances (“Force Majeure Events“). In such cases, Vaety will communicate the impact to the client and provide a revised service timeline where possible.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

16. Governing Law

This agreement is governed by and construed in accordance with the applicable laws of Lebanon.

17. Acceptance of Terms

By proceeding with a booking, consultation, purchase, or installation with Vaety, you acknowledge and agree to these Terms and Conditions.

18. Changes to These Terms

Vaety may update these Terms and Conditions at any time to reflect changes in our services, policies, or legal requirements. We encourage clients to review this page periodically to stay informed. Continued use of our services or website after any changes constitutes acceptance of the revised Terms.

Thank you for trusting Vaety to elevate your space. Begin your journey towards effortless, intelligent spaces paired with your senses.