Terms and policies.

Effective Date: May 18, 2026

Definitions

In these Terms and Conditions, “Vaety”, “we”, “us” and “our” refer to Vaety, the service provider.

“Client”, “customer”, “you” and “your” refer to the individual or entity receiving services from Vaety.

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1. Introduction

Welcome to Vaety. We curate intelligent spaces through personalized automation solutions that sense you, elevate your comfort, and simplify your daily life. Vaety operates in Lebanon and provides consultation, device installation, and automation services for homes and businesses.

2. Scope of Services

Vaety offers personalized consultations, recommends suitable smart devices, coordinates their installation, and designs tailored automation flows. We do not manufacture or produce the devices installed and are not responsible for device manufacturing defects.

The Vaety experience

It begins with an in-person consultation to understand the space and the client’s lifestyle needs. It includes:

• Planning and evaluating automation possibilities.

• Researching and recommending devices.

• Issuing a detailed quotation.

• Coordinating and supervising installation.

• Purchasing devices on the client’s behalf.

• Configuring and testing automations tailored to the space.

Each experience fee covers the installation and configuration of a limited number of solutions and devices. If the number of devices exceeds this limit, the additional devices will be included in the quotation as add-ons and may be subject to an extra charge.

3. Customer Obligations

Clients must ensure access to the installation site, provide necessary network or Wi-Fi connectivity, and disclose accurate information about the property’s layout and usage needs. Clients also agree to grant Vaety administrative access to the automation platforms and devices installed, for the purpose of adjustments, troubleshooting, or service updates, as part of the service provided. Clients acknowledge and agree that Vaety may take photographs or videos of the installation area for quality assessment, project documentation, and marketing purposes, including but not limited to social media, websites, and promotional materials. Vaety commits to using such images respectfully and without disclosing any personal client information or sensitive details unless express written permission is obtained.

4. Device Purchases and Warranties

Devices are purchased by Vaety on behalf of the client. Devices are covered by their respective supplier or manufacturer warranties. Vaety assists with the coordination of warranty claims but does not bear responsibility for supplier decisions or device performance.

5. Payment Terms

Clients must pay the full cost of the recommended devices either during the on-site consultation visit or no later than seven (7) business days prior to the scheduled installation date.

Thirty (30) percent of Vaety’s service and installation fees are payable upon quotation confirmation, with the remaining seventy (70) percent due upon completion of the installation on-site. A final invoice will be issued following the completion of installation and full payment. Complimentary Vaety+ coverage automatically begins from the date the final invoice is issued.

Accepted payment methods include cash, money transfer offices, and bank transfers. Details will be shared during the booking and invoice process.

Contracts, offers, and quotations provided by Vaety are valid for fourteen (14) calendar days from the issue date. The client must confirm acceptance within this period. Beyond this timeframe, the quotation is subject to reconfirmation by Vaety or may require reissuance due to changes in pricing or availability.

Any payment made beyond any specified deadline is subject to a five (5) percent late fee after seven (7) calendar days from the due date.

6. Project Timeline and Process

Vaety follows a structured process to ensure quality, transparency, and timely execution:

1. Client Contact & Booking

The client initiates contact and a site visit is scheduled. Visits may not occur earlier than the next calendar day and must be scheduled within thirty (30) calendar days of initial inquiry.

2. Site Visit & Initial Assessment

Vaety visits the site, evaluates needs, and provides a preliminary draft outlining anticipated solutions.

3. Client Alignment

The client and Vaety collaborate to refine and finalize the project vision.

4. Quotation Issuance

Vaety performs device sourcing and market research and provides a detailed quotation. Quotes are valid for fourteen (14) calendar days.

5. Quotation Confirmation & Payment

Client approves the device quotation by paying the full quoted amount and thirty (30) percent of Vaety’s experience fees. Modifications after this point are only accepted before installation begins and may require rescheduling based on payment status and availability.

6. Procurement & Installation Scheduling

Vaety procures devices and sets an installation date:

• Not earlier than five (5) business days from quotation payment

• Not later than ten (10) business days, unless otherwise agreed.

• If an item is sourced from abroad, delivery and installation may extend up to sixty (60) days based on availability and shipping logistics.

7. Device Readiness & Reconfirmation

Vaety confirms device readiness and reconfirms the scheduled installation.

8. Installation & Completion

Installation is completed and the final invoice is issued.

9. Final Payment

Client pays the remaining balance upon receiving the final invoice.

10. Vaety+ Activation

Complimentary thirty (30) days Vaety+ service begins from the date of the final invoice.

Delays and Non-Responsiveness

• If either party contacts the other and receives no reply via any method (email, phone, or message) within fourteen (14) calendar days, the project is subject to automatic termination.

• Termination also applies when there is no communication regarding any major step, such as site visits, quotations, payments, installation, or setup.

7. After Installation Service

Every installation includes a thirty (30) day complimentary Vaety+ coverage offering free fine-tuning and minor adjustments. Vaety+ begins from the date the final invoice is issued. After this period, service visits or automation updates may incur additional fees. Extended Vaety+ plans for continuous service and priority support are available and optional. Plan details and pricing are available upon request and subject to change.

8. Refund Policy

Refunds are limited strictly to sixty (60) percent of Vaety’s experience and/or service fees and are valid within thirty (30) days from the date the final invoice is issued. Refunds do not apply to experience fees that were discounted or provided as part of a promotional offer. Device returns, exchanges, or refunds are governed exclusively by their respective suppliers’ policies. Vaety assists in facilitating these processes but holds no responsibility for supplier decisions.

9. Limitations of Liability

Vaety is not liable for issues arising from device malfunctions, internet connectivity failures, electrical problems, or misuse by the client. Our service is designed to function optimally under standard operating conditions, and we are not responsible for external disruptions.

10. Cybersecurity, Website Use, and Device Protection Disclaimer

Vaety makes every effort to ensure that its website, content, and automation services are secure and updated. This includes advising clients on network security practices and installing devices using the latest available software versions at the time of installation.

Clients acknowledge and agree that:

• Vaety cannot guarantee that the website, its content, or any files obtained through it will be free of viruses, cyberattacks, or other harmful components.

• Vaety is not responsible for any damages caused by technological attacks, malware infections, or cybersecurity breaches affecting your access to or use of the website.

• Vaety is not liable for any cyberattacks, unauthorized access, or damages that may occur through third-party devices installed, despite best practices taken at the time of installation.

Clients are responsible for maintaining appropriate cybersecurity measures in their homes and networks, including but not limited to the use of secure Wi-Fi passwords, firewall settings, antivirus software, and device firmware updates where applicable. Regular maintenance and software updates of installed devices following supplier guidelines after the installation completion are the client’s responsibility.

Third-Party Platform Disclaimer

Vaety’s website and online services are hosted on third-party platforms, including but not limited to Shopify. While we strive to ensure a smooth online experience, we are not responsible for any downtime, cybersecurity breaches, data loss, or technical malfunctions originating from these third-party services. Clients acknowledge that use of the Vaety website is subject to the performance, availability, and security of such platforms, and Vaety disclaims any liability arising from platform-related issues beyond its control.

11. Privacy and Data Collection

Vaety collects basic information necessary for providing consultation, installation, and support services. Customer information is treated with respect and confidentiality. We do not sell or misuse customer data.

12. Service Modifications

Vaety reserves the right to modify, refuse, or terminate services based on project feasibility, availability of recommended devices, or site suitability. Any significant changes will be communicated in advance.

13. Termination

Either party may terminate the service agreement with a written notice of fourteen (14) days. Termination also applies automatically if neither party responds within fourteen (14) calendar days to communications regarding essential stages of service such as consultation, quotation, payment, installation scheduling, or on-site setup. Upon termination, any devices purchased on behalf of the client must be fully paid by the client, regardless of project completion. Vaety will deliver all purchased devices to the client. Device returns, exchanges, or warranty claims are handled directly with the supplier. Vaety will provide the client with the necessary supplier contact information but is not responsible for supplier policies or decisions.

14. Force Majeure

Vaety shall not be held liable for any delay, failure, or disruption of service resulting from causes beyond its reasonable control, including but not limited to natural disasters, extreme weather, wars, strikes, governmental actions, power outages, internet service interruptions, or other unforeseen circumstances (“Force Majeure Events”). In such cases, Vaety will communicate the impact to the client and provide a revised service timeline where possible.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

16. Governing Law

This agreement is governed by and construed in accordance with the applicable laws of Lebanon.

17. Acceptance of Terms

By proceeding with a booking, consultation, purchase, or installation with Vaety, you acknowledge and agree to these Terms and Conditions.

18. Changes to These Terms

Vaety may update these Terms and Conditions at any time to reflect changes in our services, policies, or legal requirements. We encourage clients to review this page periodically to stay informed. Continued use of our services or website after any changes constitutes acceptance of the revised Terms.

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Thank you for trusting Vaety to elevate your space. Begin your journey towards effortless, intelligent spaces paired with your senses.